Benefit Communication Administrator – Olathe, KS
Do you like to help others? Are you passionate about benefits? Are you a team player? Our clients come from all walks of life and so do we. We strive to hire qualified people from a wide variety of backgrounds to expand our diversified workplace, not just because it’s the best thing to do, but because it makes our company stronger. If you like to help others and love to be part of a team, look no further.
Our company Benefit Communication Insourcing, LLC is a joint trademark with Lockton Companies, LLC. We are one of the nation’s leading benefit communication firms. We work directly with employees throughout the U.S. providing customer benefit communication and administrative services to our client’s individual employees.
Our company has a wide range of benefits including medical, dental, vision along with voluntary benefits; employer-paid benefits STD, LTD, and Term Life; 401k match, 11 paid holidays, and Paid Time Off.
The Benefit Communication Administrator operates onsite at an assigned client location to provide administrative services to the client’s Human Resources department and employees, as well as BCInsourcing’s internal staff. Responsibilities include employee support and various client-specific administrative duties.
Service and Support: Develop a detailed understanding and in-depth working knowledge of all employer-sponsored benefit plans; respond to employee and carrier inquiries in a timely manner; investigate and resolve benefit-related concerns, including enrollment, deduction, billing, and claims issues; support benefit email inbox and contact center, as assigned. Act as a liaison between the client’s HR department, employees, BCInsourcing, and benefit carriers.
Administrative Management: Complete various administrative duties, as assigned by client and BCInsourcing; based on client needs, duties may include (but are not limited to) administration or support of Qualifying Life Events, Status Changes, Dependent Verification, Billing, Leave of Absences, New Hire Orientation, Appointment Scheduling, Benefit Enrollments and Applications.
Attendance: Regular attendance is required. Hours may fluctuate during open enrollment periods and special projects in order to meet the needs of the client, including extended work hours, evenings, and weekends.
Perform all functions as assigned.
Client-Specific Essential Functions
Wellness Coordination: Develop a detailed understanding and in-depth working knowledge of the employer- sponsored Wellness Program; in coordination with the client’s HR department, develop and support an Employee- Recognition Program; respond to employee and program vendor inquiries in a timely manner; provide education and employee support; manage or support activities and events associated with the Wellness and Recognition Programs;
act as a liaison between the client’s HR department, employees, and program vendors
Learning Development Support: In coordination with the client’s Director of Total Rewards and Analytics and HR department, develop and support Learning and Development initiatives and employee education; respond to employee and vendor inquiries in a timely manner; manage or support activities and events associated with Learning and Development; act as a liaison between the client’s HR department, employees, and vendors
Required Education and Experience
Demonstrate polished articulate verbal and interpersonal communication skills
Proven history operating in an environment requiring superior customer service support
Advanced proficiency in Microsoft Excel
Proven experience following a step-by-step process while using organization and deductive reasoning to meet deadlines and produce positive outcome
Experience operating under deadline pressure while remaining calm and professional. Detail mindset and formerly trained to function in a multi-task operation with consistent interruptions
Former experience operating independently with little or no supervision while effectively interacting with all levels in a corporation
Preferred Education and Experience
- Working knowledge of benefit insurance products, including core and/or voluntary benefit insurance products
Please visit our company website at www.bcinsourcing.com